Privacy Policy for Orchard Hotel Group Ltd

At Orchard Hotel Group Ltd, we value the privacy of our customers and are committed to protecting their personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, www.orangegrovehotel.co.uk.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you:

• Fill out enquiry forms
• Subscribe to newsletters
• Make reservations or enquiries

This information may include:

• Name
• Email address
• Telephone number
• Address
• Any other details provided in forms or correspondence

2. How We Use Your Information

The personal information we collect is used to:

• Respond to your enquiries and requests
• Process bookings and reservations
• Send marketing communications (with your consent)
• Improve our website and services
• Analyse website traffic and user behaviour through tools like Google Analytics

3. Tracking & Analytics

We use Google Analytics and other tracking technologies to better understand how visitors use our website. This helps us improve user experience and website functionality. The data collected through analytics tools may include your IP address, browser type, device information, and pages visited.

Google Analytics may use cookies to collect this data. You can control your cookie preferences via your browser settings or by using available opt-out options.

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Improve website functionality
• Remember your preferences for future visits
• Analyse website performance

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may impact your experience on our website.

5. Marketing and Communication

If you provide your consent, we may use your contact details to send promotional offers, newsletters, and updates about our services. You have the option to unsubscribe from these communications at any time by following the instructions provided in the emails.

6. Data Sharing

We do not sell or share your personal information with third parties for their marketing purposes. However, we may share data with service providers who assist us in operating our website, conducting business, or serving customers, as long as those parties agree to keep this information confidential.

7. Data Security

We implement reasonable security measures to protect your personal information from unauthorised access, disclosure, or misuse. However, no internet transmission or electronic storage method is completely secure, so we cannot guarantee absolute security.

8. Your Data Rights

You have the right to:

• Request access to the personal data we hold about you
• Request corrections to any incorrect or incomplete data
• Request the deletion of your personal data in certain circumstances
• Withdraw your consent to receive marketing communications at any time

If you would like to exercise any of these rights, please contact us at info@orangegrovehotel.co.uk.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these websites. Please review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Orchard Hotel Group Ltd
Coldeast Drive
Sarisbury Green
Warsash
SO31 7PT
Email: info@orangegrovehotel.co.uk